FOI 728/26
Request
For years 2024/25 and 2025/26 please provide the following:
1) List the structure of priority grading and target response times assigned to 999 calls
2) List the total number of incidents allocated to each priority grade.
3) For each priority grade, list the total number of initial 999 calls which resulted in the allocation of a Non-Crime Hate Incident after investigation
4) For each priority grade, list the total number of initial 999 calls which resulted in the recording of a hate crime after investigation.
5) For all Non-Crime Hate Incidents recorded, please provide a breakdown of the reporting method used to initiate the report (e.g., 999 call, 101 call, online report, or officer-initiated)."
Response
Question 1
- List the structure of priority grading and target response times assigned to 999 calls
We have consulted with our Performance Analysts who have provided the following information.
|
Grade |
Target Response Time |
|
Grade 1 |
15 Minutes |
|
Grade 2 |
1 Hour |
|
Grade 3 |
8 Hours |
|
Grade 4 |
48 Hours |
|
Grade 5 |
Incident not attended |
Question 2
2) List the total number of incidents allocated to each priority grade.
A search has been completed using our ‘Response Times’ dashboard which collates information from our Command and Control System (Control Works), for all incidents attended between 1st April 2024 – 31st March 2026 categorised by ‘Grade’.
|
2024/25 |
|
|
Grade |
No of incidents |
|
Grade 1 |
87361 |
|
Grade 2 |
68162 |
|
Grade 3 |
30459 |
|
Grade 4 |
20962 |
|
Grade 5 |
62109 |
|
2025/26 |
|
|
Grade |
No of incidents |
|
Grade 1 |
86359 |
|
Grade 2 |
59723 |
|
Grade 3 |
27134 |
|
Grade 4 |
22065 |
|
Grade 5 |
62101 |
Question 3
3) For each priority grade, list the total number of initial 999 calls which resulted in the allocation of a Non-Crime Hate Incident after investigation
A search has been completed using our ‘Response Times’ dashboard which collates information from our Command and Control System (Control Works), for all non-crime hate incidents attended between 1st April 2024 – 31st March 2026 categorised by ‘Grade’ and where the initial method of reporting was a 999 call.
|
2024/25 |
|
|
Grade |
No of incidents |
|
Grade 1 |
137 |
|
Grade 2 |
71 |
|
Grade 3 |
29 |
|
Grade 4 |
13 |
|
Grade 5 |
14 |
|
2025/26 |
|
|
Grade |
No of incidents |
|
Grade 1 |
106 |
|
Grade 2 |
52 |
|
Grade 3 |
29 |
|
Grade 4 |
21 |
|
Grade 5 |
11 |
Question 4
4) For each priority grade, list the total number of initial 999 calls which resulted in the recording of a hate crime after investigation.
A search has been completed using our ‘Response Times’ dashboard which collates information from our Command and Control System (Control Works), for all hate crime incidents recorded between 1st April 2024 – 31st March 2026 categorised by ‘Grade’ and where the initial method of reporting was a 999 call.
|
2024/25 |
|
|
Grade |
No of incidents |
|
Grade 1 |
425 |
|
Grade 2 |
299 |
|
Grade 3 |
114 |
|
Grade 4 |
52 |
|
Grade 5 |
9 |
|
2025/26 |
|
|
Grade |
No of incidents |
|
Grade 1 |
503 |
|
Grade 2 |
215 |
|
Grade 3 |
94 |
|
Grade 4 |
144 |
|
Grade 5 |
9 |
Response times dashboard is those incidents we have attended.
Question 5
5) For all Non-Crime Hate Incidents recorded, please provide a breakdown of the reporting method used to initiate the report (e.g., 999 call, 101 call, online report, or officer-initiated)."
A search has been completed using our ‘Response Times’ dashboard which collates information from our Command and Control System (Control Works), for all non-crime hate incidents attended between 1st April 2024 – 31st March 2026. This search retrieved 1320 occurrences.
|
2024/25 |
|||
|
Grade |
999 call |
101 call |
Other |
|
Grade 1 |
137 |
19 |
25 |
|
Grade 2 |
71 |
110 |
51 |
|
Grade 3 |
29 |
105 |
108 |
|
Grade 4 |
13 |
24 |
41 |
|
Grade 5 |
14 |
12 |
13 |
|
2025/26 |
|||
|
Grade |
999 call |
101 call |
Other |
|
Grade 1 |
106 |
13 |
9 |
|
Grade 2 |
52 |
79 |
25 |
|
Grade 3 |
29 |
76 |
43 |
|
Grade 4 |
21 |
40 |
37 |
|
Grade 5 |
11 |
4 |
3 |
South Wales Police recognises that hate incidents and crimes, where people are targeted because of the nature of their diversity, affect not only the primary victim but also their families and the wider community. Crimes motivated by “hate” emphasise feelings of difference rather than focusing on what is shared in common, breeding suspicion, mistrust, alienation and fear and are often perpetrated against victims who are particularly vulnerable due to their individual circumstances.
The responsibility to investigate and bring to justice perpetrators of hate crimes is a priority for South Wales Police and we are committed to taking a caring and proactive approach when responding to the needs of victims and investigating hate crimes. We believe this caring and responsive policing style is essential in helping raise the confidence levels of often vulnerable individuals and building overall public satisfaction and trust of the police within minority communities.
South Wales Police recognises the need for the care of victims to be delivered in the most professional manner and that the level of support provided must be appropriate to the needs of each individual victim. All necessary measures are taken to provide immediate practical help and ongoing reassurance to victims as South Wales Police strives to be the best at understanding and responding to our communities’ needs. The Chief Constable and the Police and Crime Commissioner have set a priority for increasing the confidence of victims to report incidents of hate crime and for action taken by the police and their partners to reduce repetition of hate crime.