FOI 446/25

REQUEST 

• Please provide the average annual police response time to attend 999 calls categorised by call grades for the calendar years 2020-2024.

 

• Please provide the longest it took for a Grade 1 Emergency to be attended by South Wales Police in each calendar year from 2020-2024.

 

• Please provide the number of 999 calls categroised as Grade 1 Emergencies that South Wales Police did not attend in each calendar year from 2020-2024.

 

RESPONSE

 

Question 1

 

A search has been conducted for all occurrences that recorded between 1^st January 2020 and 31^st December 2024 where ‘999’ is selected as the call source.

 

Please see the below table that provides a breakdown of the median response times by calendar year:

 

Year	Median Total Response Time
2020	00:19:19
2021	00:20:23
2022	00:20:55
2023	00:20:10
2024	00:18:44

 

Question 2

 

We have consulted with our analysts who have provided the below information.

 

Please see the below table that provides the response times broken down by calendar year:

 

Year	Longest Response Time
2020	4,702 (minutes)
2021	67,168 (minutes)
2022	8,228 (minutes)
2023	66,434 (minutes)
2024	49,099 (minutes)

Please be advised, in relation to the above, there are data quality issues with the figures and therefore, these do not reflect an accurate picture of the response times. The results retrieved are dependent on how the information has been entered onto the system. As such, the information provided should not be considered statistically accurate and/or definitive and therefore, care should be taken when using this data for any further statistical, analytical or evaluative purposes.

 

Question 3

 

We have consulted with our analysts who have provided the below information.

 

Please see the below table that provides the number of occurrences categorised as Grade 1 (G1) that were not attended broken down by calendar year:

 

Year	G1s Not Attended
2020	2,031
2021	2,341
2022	2,626
2023	2,615
2024	2,615

 

Please note, the reasons for why G1 calls would not be attended are provided below:

 

• Duplicate incidents
• Attended by another blue light service
• Attended by another force