Police or partners: Who should I contact?
Many of the most common queries we receive are not matters for the police.
Please help us to keep our contact channels free for those who need our help.
Details on how to contact South Wales Police can be found here. Always dial 999 if it's an emergency.
Your local council is responsible for the upkeep and condition of most roads. The South Wales Trunk Road Agent (SWTRA) is responsible for managing, maintaining and improving the strategic road network in South Wales, including motorways and trunk roads. Traffic Wales is the Welsh Government’s traffic information service for motorways and trunk roads in Wales.
Traffic management issues, in the first instance, should be signposted to your local council.
To report an incident or obstruction on the roads, contact the police.
The offence of criminal damage involves someone without lawful excuse:
- destroying or damaging any property belonging to another
- intending to destroy or damage property
- being reckless as to whether any property would be destroyed or damaged
If there is no immediate threat, you can report criminal damage to us online.
Dial 999 if the criminal damage is in progress.
It is an offence to drop litter in any public place.
If you are caught by a police officer, Police Community Support Officer (PCSO) or council warden dropping litter, you may be given an on-the-spot fine.
Please report litter problems to your local council.
Generally, your local council is responsible for enforcing parking issues in:
- off-street car parks managed by local authorities
- on-street traffic regulation order lines and signs such as double-yellow lines, residential or disabled parking bays, and taxi ranks
Report the following issues to police:
- a vehicle parked in a dangerous position
- a parked vehicle obstructing the road (or the pavement, causing pedestrians to enter the highway)
- a skip causing an obstruction or in a dangerous position
- moving traffic offences
Social housing-related matters should be reported to the relevant social housing provider.
Concerns about speeding or requests for speed enforcement can be made via the website of GoSafe Cymru, a partnership established to make people safer on Welsh roads by reducing casualties and saving lives.
GoSafe’s Operation Snap allows you to submit footage, such as from a dashcam, which you may have of dangerous driving.
If you see an untaxed vehicle on a road, you can report it via the DVLA.
You can contact police to report a vehicle that does not have an MOT. However, you can only report a vehicle with no MOT to the police if it’s being used on a road.
You need the vehicle’s:
- number plate (registration number)
- make and model
If the vehicle is abandoned the police cannot deal with it. You need to report abandoned vehicles to your local council.