Thanks and complaints
Your feedback helps to shape us. So whether you’d like to say thanks or make a complaint we’d like to hear from you.
Get in touch using the quick and simple online tool below.
I'd like to seek compensation for something the police have done
Thank you. Please write to:
Joint Legal Services
Please ensure that your letter of claim includes the following information: -
your full name and contact details (including postal address, phone number and your email address if applicable)
your police case or report number (if applicable) and as much information as you can provide about the incident in respect of which you are claiming (date, location etc)
the name or identity number (sometimes called a warrant number or collar number) of any officer, staff member or volunteer involved
your reasons for claiming compensation and the amount (even if only estimated) that you are claiming
Some civil claims will be governed by court rules, a copy of which can be found here: justice.gov.uk/courts/procedure-rules/civil/rules.
We will investigate any genuine claim and are able to resolve most claims without the need to start legal proceedings at court.
The court expects both parties to attempt to resolve disputes without issuing proceedings at court. If you do decide to issue proceedings at court, please note that the correct name for the defendant in proceedings against South Wales Police is ‘The Chief Constable of South Wales Police’.
South Wales Police Legal Services department is authorised to accept service on behalf of the Chief Constable of all civil proceedings, including judicial review, civil claims and applications.