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You are not alone – Support Services

Coronavirus is changing the way we live our lives and it presents challenges for our communities. We understand that social distancing and self-isolation can be difficult, and that it may affect how you feel and behave.

If you need us, please contact us. In an emergency, always call 999. For silent help call 999 and then press 55. You can also text 999 and ask for the police.

There are also a number of agencies that will listen to you, and offer advice and guidance. This is not an exhaustive list but aims to provide a starting point to getting the support you need:

Mental Health

If you are struggling with your own mental health or anxiety, there is a wide range of local and national mental health support services that can help you. These include:

CALL is based in Wales and offers mental health information and support. Freephone 0800 132 737, 24/7 or text help to 81066.

Samaritans are  available 24/7, 365 days a year. Freephone 116 123. For the Welsh Language line, call 0808 164 0123.

Mind Cymru Infoline 0300 123 3393, email or text 86463.

Young People

If you are worried your child may be struggling with their mental health or has anxiety about coronavirus, NSPCC can assist you and them. Call the helpline 0808 800 5000.

Childline supports young people online and on the phone. Call 0800 1111. A counsellor, will listen to and support you with anything you would like to talk about – anxiety, bullying, concerns about coronavirus, sexual abuse or exploitation – whatever is worrying you.

Young Minds can help young people to look after their mental health. Supporting you to manage feelings of anxiety, fear and stress.

Online Safety

It can be hard to know how to talk to your child about online safety. From setting up parental controls to advice on sexting, online games and video apps, NSPCC can help you to understand the risks and keep your child safe.

CEOP offers a wide range of information about keeping yourself or a child you know safe from online abuse and child sexual exploitation.

Sexual Abuse

Stop it now aims to prevent child sexual abuse. They run a confidential helpline: 0808 1000 900 for adult abusers and those at risk of abusing; family and friends concerned about an adult displaying worrying sexual thoughts or behaviour towards a child and; parents and carers concerned about a child or young person with worrying sexual behaviour.

In addition, Stop it Now have developed Parents Protect resources to support parents and carers to prevent child sexual abuse.

Older People

Age Cymru offer vital support to people in later life. This includes a check-in-and-chat telephone service for the over 70s in Wales who live alone during the coronavirus outbreak.

The Older People’s Commissioner is an independent voice and champion for older people across Wales. Their Coronavirus Information Hub details a wide range of support and guidance.


Action Fraud is the UK’s national reporting centre for fraud and cybercrime. Please report if you have been scammed, defrauded or experienced cyber-crime. Report online or by calling 0300 123 2040.