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Social Media Policy

South Wales Police uses social and digital media to communicate and engage with the public. We use several platforms to achieve this, including Facebook, Twitter and YouTube.




Content such as appeals for information, crime prevention advice, images of suspects, missing person appeals, daily news items, images, video and audio, are posted on these sites.

We do this for a variety of reasons – to seek your help in fighting crime, to raise awareness of issues that could affect you and to keep you informed of news from the South Wales area.

Every day we communicate with people using social and digital media, and we encourage you to communicate with us using these channels.

However we do ask:

Please do not report crime online

Please do not use social and digital media channels to report a crime or information about criminal activity to us. Please call us on 999 in an emergency or 101 when an emergency response is not required.

Alternatively you can call Crimestoppers to report a crime anonymously on 0800 555 111.

Please behave!

Do not post messages or content that could be deemed to be:

  • Abusive
  • Defamatory
  • Hateful
  • Racially offensive
  • Sexually offensive
  • Obscene
  • Inflammatory
  • Unlawful

We want everyone to feel comfortable using our sites to engage with us so please:

  • Do not swear in your posts or post anything distasteful.
  • Do not use our sites for posting spam or adverts for products or services you or your business offers.
  • Do not post your personal details, such as your address or phone number, when posting publicly on our sites.
  • Do not post any material that you do not own the copyright to.
  • Do not pretend to be someone else.
  • We reserve the right to remove posts or block any users that breach these guidelines, without explanation. In addition our Facebook profile includes a spam filter which will automatically remove any posts which contain offensive language.

Please refer to our Facebook House Rules for more information.


If you follow us on Twitter or become our friend on Facebook we will not automatically follow you back. This is to avoid resource-wasting spam-handling and so that we can easily identify other key Twitter/Facebook users we think are relevant to our work from who we follow.
Being followed by us does not imply endorsement of any kind.

How often will I see your updates?

If you follow us on Twitter or ‘Like’ us on Facebook, you can expect to see several updates on a daily basis Monday-Friday between 9am and 5pm. As appropriate we may also issue updates at weekends.
The sites may occasionally be unavailable and we accept no responsibility for lack of service due to their downtime.

Will you reply to me? (@Replies, Direct Messages and Wall Posts)

Where possible and appropriate, we will respond to questions posted on our social media sites. However, we cannot reply to everyone who posts to us and it may not always be possible to reply immediately. There are also some topics or cases that we will not be able to discuss due to criminal proceedings being active or investigations being under way, for example.

Do you remove posts?

Generally, we will not remove posts from members of the public that are made on our social and digital media channels, as we want to hear your opinions on the issues that matter to you. However, we will consider removing posts or blocking users or accounts that breach the guidelines outlined above, without any explanation.

Making a complaint

Social media sites are not the appropriate forum for the public to make a complaint. All complaints should be made through the official channels, more information is on our making a complaint web page.


Please refer to our Disclaimer which outlines the terms and conditions under which the South Wales Police website its content, graphic design, search facilities and online services is made available to you.