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Making a Complaint

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Is your complaint against an officer or member of police staff?

Our Professional Standards Department is responsible for dealing with complaints about police officers (below the rank of Chief Constable) and police staff from the public and colleagues, and investigating misconduct within the force.

If you wish to make a complaint, you can do so by completing the Expression of Dissatisfaction about the Police Service form and returning it to our Professional Standards Department:

Email: professional.standards@south-wales.pnn.police.uk

Post: Ty Richard Thomas, Newlands Avenue, Brackla Industrial Estate, CF31 2DA

Call: 01656 302139

You can also contact independent agencies:

Independent Office for Police Conduct (IOPC)
T: 0300 020 0096
E: enquiries@policeconduct.gov.uk

If neither English nor Welsh is your first language, or if you need assistance, please do not hesitate to use a third party representative or ask to use the Language Line facility.


Do you want to appeal the outcome of your complaint?

If so, please complete our Appealing against the investigation outcome of your complaint form, and return it to our Professional Standards Department:

Email: professional.standards@south-wales.pnn.police.uk

Post: Ty Richard Thomas, Newlands Avenue, Brackla Industrial Estate, CF31 2DA

We must receive your appeal within 29 days of the date of the letter telling you about the outcome of the complaint. This includes the time your appeal spends in the post.


Is your complaint against the Chief Constable?

The Police and Crime Commissioner is responsible for investigating complaints against the Chief Constable of South Wales Police.


Is your complaint against the Police and Crime Commissioner?

The Police and Crime Panel is responsible for considering complaints against the Police and Crime Commissioner (and Deputy). The Panel will deal with any low-level complaints, with any serious problems referred to the Independent Police Complaints Commission. To submit a complaint against the Police and Crime Commissioner, please contact the Panel directly at:

Merthyr Tydfil County Borough Council
Civic Centre
Castle Street
Merthyr Tydfil
CF47 8AN

The Commissioner has a duty to detail the number of complaints or conduct issues that have been brought to his attention by the Police and Crime Panel. Between 22 November 2012 and 10 March 2014, three complaints were received.

Is your complaint against the Police and Crime Commissioner’s Team?

The Police and Crime Commissioner is responsible for investigating complaints against members of his team.


Is your complaint against Police and Crime Panel?

The Public Services Ombudsman for Wales is responsible to investigating complaints against the Police and Crime Panel. Their contact details are as follows:

Public Services Ombudsman for Wales
1 Fford yr Hen Gae
Pencoed
CF35 5LJ

Tel: 0300 790 0203
Fax: 01656 641 199
Website: www.ombudsman-wales.org.uk


Is your complaint in relation to a request for information or the way your data has been handled?

If you wish to appeal against a decision made in a response to a Freedom of Information Request, please submit a request for an internal review in the first instance.

Requests for internal reviews can be sent by email to: Freedomof.Information@south-wales.pnn.police.uk or by post to:

Freedom of Information
South Wales Police Headquarters
Cowbridge Road
Bridgend
CF31 3SU

If you wish to complain about a response to a subject access request or have any concerns with the way in which your data has been handled then please contact the Data Protection Office in the first instance by post at:

Data Protection
South Wales Police Headquarters
Cowbridge Road
Bridgend
CF31 3SU

Email: dataprotection@south-wales.pnn.police.uk

If you are not satisfied with the outcome of an internal review (Freedom of Information) or the response to your complaint (Data Protection) then you can appeal to the Information Commissioner’s Office.

Details can be found on the ICO website.



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