If antisocial behaviour (ASB) is affecting your quality of life, or making you fear for your safety or the safety of others, there are people who can help. You can contact the police, your local council Community Safety Department or, if relevant, your housing provider.

These partner agencies have a role to play in reducing anti-social behaviour, supporting the most vulnerable and dealing with the people responsible.

Antisocial behaviour is an incident that falls short of a crime, where the behaviour of an individual or group causes or is likely to cause:

  • harassment, alarm or distress to any person, not of the same household
  • another party feeling personally threatened
  • creates a public nuisance or detrimental impact upon the environment
  • has a detrimental effect upon the quality of life of an individual or the community as a whole


It is important to keep records of when and what behaviour is happening. Don't be afraid to tell one of the partner agencies about it and to ask for support when you need it. To help you and others:

Antisocial behaviour case review ('Community Trigger')

The case review empowers repeat victims of antisocial behaviour to ask for a review of the actions partner agencies have taken to resolve their concerns. To be eligible, you need to have experienced and reported:

  • three incidents of ASB in the last six months to the Council, Police or landlord where no effective action has been taken
  • one hate crime or incident where no effective action has been taken
  • A person of appropriate seniority within a responsible authority reviews the evidence presented from all parties and believes there is sufficient evidence to initiate a case review regardless of the role of the applicant of the Community Trigger

Each of the incidents need to have been reported within one month of them taking place, by the same person and you must apply for Case Review within six months of the latest incident. The victim can be a business, individual or a community group.

How to use the Case Review

Apply for a South Wales Case Review. 

When you apply, you'll need to give full details about each incident.

Each incident must have been reported to any of the following organisations:

  • South Wales Police
  • North Wales Local Authority
  • Housing Association
  • Local Health Board