Privacy Policy

This Privacy Policy governs the manner in which South Wales Police collects, uses, maintains and discloses information collected from users (each, a “User”) of the www.south-wales.police.uk website (“Site”). This privacy policy applies to the Site and all products and services offered by South Wales Police.

Personal identification information

We may collect and process personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our Site and access our resources, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our Site anonymously. We will only collect personal identification information from Users if they voluntarily submit such information to us. We may use services outside of the EEA (such as the USA) to store details recorded in our online forms that do not have a similar standard of data protection laws to the UK. Users can always refuse to supply personally identification information, however, this may limit certain Site related activities.

Non-personal identification information

We may collect and process non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include your IP address, (which is automatically recognised by the Web server) browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilised and other similar information.

Web browser cookies

Our Site may use “cookies” to enhance User experience. We use cookies to store User preferences, they are not used for identification purposes. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

South Wales Police do not attempt to monitor the browsing behaviour of individual Users through any hidden means.

How we use collected information

South Wales Police may collect and use Users personal information for the following purposes:

  • - To improve customer service
    Information you provide helps us respond to your customer service requests and support your needs more efficiently.
  • - To improve our Site
    We may use feedback you provide to improve our products and services
  • - To send periodic emails
  • - Where possible, to provide you with information or services that you may request from us or which we feel may interest you, where you have consented to be contacted for such purposes.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

The transmission of information via the internet is not completely secure.  Although we will do our best to protect your personal information we cannot guarantee the security of your information transmitted to our Site; any transmission is at your own risk.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and Users both internally and externally with bodies working with South Wales Police but such use is limited to for policing purposes and not for any commercial purpose.

We may disclose your personal information to third parties if we are under a duty to disclose or share your personal data in order to comply with any legal obligations.

Third party websites

This privacy policy only applies to the South Wales Police Site.  Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. The listing on our Site of any particular third party website shall not be taken as endorsement of any kind.  In addition, these sites or services, including their content and links, may be constantly changing and we are not responsible for the liability of any of these websites referenced. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject always to that website’s own terms and policies.

Changes to this privacy policy

South Wales Police has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

Your continued use of the Site (including following the posting of changes to this policy) will be deemed to be your acceptance of these terms (and any changes thereto).

Contacting us

If you have any questions or would like further information about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us.