You can phone us on 999 when you need an urgent response. The 999 number should be used in emergency situations, so when a crime is in progress, a suspect is nearby, there is danger to life or when violence is threatened.
People who have a hearing or speech impairment can contact us by using the mini-com system 01656 656 980 or by using the emergency SMS service, texting the recipient as ‘999’. Please note that to use this service you must pre-register either online at www.emergencysms.org.uk or by texting the word “register” to 999 and then follow the instructions.
Alternatively you can contact the Public Service Centre by fax on 01656 869 562 or email: Publicservicecentre@south-wales.pnn.police.uk
We are also committed to assisting members of the public with communication difficulties, and Keep Safe Cymru service users can also register with Next Generation Text Service. The organisation provides an App, which will make it much easier for people with hearing and speech impairment to make phone calls – it can be accessed via: http://ngts.org.uk