Contact Us

There are a number of ways you can contact us, depending on the nature of your enquiry.

Call 999 in an emergency

You can phone us on 999 when you need an urgent response. The 999 number should be used in emergency situations, so when a crime is in progress, a suspect is nearby, there is danger to life or when violence is threatened.

People who have a hearing or speech impairment can contact us by using the mini-com system 01656 656 980 or by using the emergency SMS service, texting the recipient as ‘999’. Please note that to use this service you must pre-register either online at www.emergencysms.org.uk or by texting the word “register” to 999 and then follow the instructions.

Alternatively you can contact the Public Service Centre by fax on 01656 869 562 or email: Publicservicecentre@south-wales.pnn.police.uk

We are also committed to assisting members of the public with communication difficulties, and Keep Safe Cymru service users can also register with Next Generation Text Service. The organisation provides an App, which will make it much easier for people with hearing and speech impairment to make phone calls – it can be accessed via: http://ngts.org.uk

Call 101 to report crime where an emergency response is not required

SWP 101 logo

The 101 non-emergency number should be used to report non-urgent crime and for general inquiries. It’s the number to call if your car gets stolen for example, or if you want to report drug use or dealing, if your property gets damaged or to speak to an officer.

If you are deaf, hard of hearing or speech-impaired you can textphone 18001 101. If you are hearing-impaired you can also contact our minicom service on 01656 656 980.

Alternatively you can contact the Public Service Centre by fax on 01656 869 562 or email: Publicservicecentre@south-wales.pnn.police.uk

We are also committed to assisting members of the public with communication difficulties, and Keep Safe Cymru service users can also register with Next Generation Text Service. The organisation provides an App, which will make it much easier for people with hearing and speech impairment to make phone calls – it can be accessed via: http://ngts.org.uk

General Enquiries

If you wish to contact South Wales Police about a general matter, call 01656 655 555 to speak to a member of staff. Alternatively you can write to us at:

  • South Wales Police Headquarters
  • Cowbridge Road
  • Bridgend
  • CF31 3SU
Contact us online

You can contact us using our online form and your query will go directly to the right department.

You can also speak to us on social media sites like Twitter™ and Facebook™ but please do not report crime to us through these channels – call 999 or 101.

Pop in to your local police station

Our eight largest police stations have a front counter service. The opening times and locations of these stations can be found here

Get involved in neighbourhood policing

We have a well established neighbourhood policing service that gives you a friendly local officer and a number of ways to participate in ‘have a say’ and crime prevention events.

You can contact your local officer directly by mobile phone, send them an email and of course speak to them when they are on patrol.

In each local area, we and our community partners hold a regular PACT meeting that gives you an opportunity to decide on what problems you want tackled to make your community better. Up to three priorities can be put forward at each meeting and officers will report back to you on what’s been done. You could also consider joining or starting a local Neighbourhood Watch. It’s a great way to deter criminals and will encourage your community to look out for each other. Our Neighbourhood Policing teams work in partnership with local watches to deal with issues that affect communities for the worst, such as anti-social behaviour and vehicle crime.

How can I report a report a crime anonymously?

Crimestoppers is a charity which provides a unique service to allow you to report crime anonymously. Tell Crimestoppers what you know, either by phone on 0800 555 111 or via their Anonymous Online Form and nobody will ever find out who you are.